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Access eAnswer's entry page, at:
http://entivity.custhelp.com/cgi-bin/entivity.cfg/php/enduser/std_alp.php
A bookmark to this page is recommended.
Searching through eAnswer knowledgebase items
is easy. Simply choose "Find Answers", and you will
be presented with the ability to limit your search by choosing
specific Product Choices and keywords.
Here are some tips on searching...
To make your search effective, click the Search
by drop-down menu and select...
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Phrases
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Type a short phrase or question describing
what you want to know. Multi-word phrases will produce better
search results as will searches containing more uncommon
words. Very common words and phrases are ignored by the
search engine. You may also require (+) or exclude (-) words
described below.
Example: To ask the question, "How
can I learn more about forest wildfires?" - type either
forest wildfires, or the entire sentence.
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Similar Phrases
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Use this technique if you do not know the
exact spelling of a word or phrase or to check for synonyms
or similarly spelled words. You may also require (+) or
exclude words (-) described below.
Example: A search for "What do I
do when my house is on fire?" will find documents containing
similar words or phrases such as house or abode, flame or
fire.
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Exact Phrase
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Use this technique to find documents that
match the same pattern of words entered in the text box.
Very common words and phrases are ignored by the search
engine. This search type does not support the use of require
(+) or exclude (-) words.
Example: A search for "birds
of prey", will find documents that contain birds, prey,
or bird prey, but not prey birds or birds capturing prey.
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For step-by-step how-to info on these and
other topics, visit eAnswer
on the Entivity website.
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